FAQs
Got Questions?
We’ve Got Answers!
General:
Where are your retail locations, and what are your hours
How do I contact customer service
Do you have a loyalty program or special offers for repeat customers
Do you offer gift cards
How do I sign up for your newsletter
Are there any seasonal promotions or discounts available
What safety measures are in place for in-store shopping
Flower Shop:
What types of flowers do you have in stock
Do you offer same-day delivery for flowers
Can I customise a bouquet or arrangement
What are your best-selling flowers
Do you offer eco-friendly or locally sourced flowers
Are your arrangements available in different sizes
Can I purchase flowers in bulk for a DIY project
Do you offer flower subscriptions
Can I add a personal note to my flower delivery
Do you sell plants or other greenery along with flowers
Are your vases and accessories sold separately
Delivery & Orders:
What areas do you deliver to
How much does delivery cost
Can I schedule a delivery for a specific date and time
What happens if the recipient isn t home for the delivery
How do I track my order once it s placed
Can I pick up my order in-store instead of having it delivered
What is your cancellation or refund policy for orders
Do you offer international flower delivery
How can I modify an order after it s been placed
What payment methods do you accept
Wedding:
Do you offer wedding flower consultations
Can I see examples of your past wedding arrangements
What is your process for designing wedding flowers
Can you work with my wedding planner or venue directly
What types of flowers are in season for my wedding date
How far in advance should I book my wedding flowers
Do you provide floral décor for the ceremony and reception
Can you design bridal bouquets, boutonnieres, and centrepieces
Do you offer any packages or discounts for weddings
How do you handle last-minute changes or adjustments for weddings
Do you provide on-site setup and delivery on the wedding day
Special Occasions:
Can you create arrangements for events like birthdays, anniversaries, or corporate events
What are your most popular arrangements for special occasions
Do you offer floral arrangements for sympathy or funerals
Can I order flowers for a holiday (e.g., Mother s Day, Valentine s Day)
Can you design flowers for themed parties or events
How much notice do you need for event flower orders
Can you create unique designs for milestone events like baby showers or graduations
Do you provide event décor services beyond flowers
Care & Maintenance:
How do I care for my flowers to make them last longer
What is the best way to keep cut flowers fresh
Can you recommend the right type of flowers for low-maintenance care
Do your arrangements come with care instructions
How do I care for potted plants bought from your store
What should I do if my flowers wilt too quickly
Complementary Items & Add Ons:
What complementary items do you offer with flowers
Can I add gifts like chocolates, cards, or candles to my flower order
Do you offer gift wrapping or packaging services
Do you sell gift baskets or floral gift sets